New Step by Step Map For Telus customer service
New Step by Step Map For Telus customer service
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• At this stage, I experience I'm currently being misled and mistreated. Despite multiple phone calls and escalations, I nonetheless don't have clarity on my bargains or a good resolution to my worries.
• I was bounced between various agents, my phone calls were being disconnected, And that i been given inconsistent facts relating to my deal and reductions.
Nonetheless, the best just transpired. Right after speaking to Telus small business, I was not satisfied with the prepare made available and asked to be tranferred to the LOYALTY dept. She modified the cost of the data strategy but amplified the price of the phone for a Internet of -$1. WHAT A JOKE!!!
@chris14 I planned to obvious up some inaccurate details. We will mend TELUS owned downed traces at no demand. We will only get rid of the road absolutely for building/renovation functions but there is a fee associated. We despatched you a private message just in case you want to maneuver ahead with both state of affairs.
I still left Rogers to come back to Telus since I considered during the guarantee of higher service and honest treatment method, but this encounter has been anything at all but.
• In my dialogue with Juan from the loyalty workforce, I used to be falsely accused of getting discriminatory Once i referenced A further Division, which was very offensive and uncalled for. Juan later on apologized, saying that the expertise was utterly unacceptable.
If my issues are usually not dealt with, I will be compelled to escalate this further, which include towards the Office environment of your President, the media, and the higher Organization Bureau.
• I spoke to a number of brokers, together with Maria and Regal, who could not provide clarity or escalate my circumstance as asked for.
Solved conversations might be shut and saved for ninety days, and can be accessed within the Concept Centre in the My TELUS app.
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In the coming weeks and months, we are going to be working to increase the solutions and services supported, so preserve checking back for updates.
It took place on Sunday which i had a awful difficulty. But I had been delighted to find this Web-site worked on weekends. And Helen granted me assistance, time, and patience to resolve the problem. I am so grateful I cannot convey to!
The Television set sign has long been misplaced since Friday, September twenty seventh and the technician who showed up yesterday, September thirtieth Telus customer service couldn't fix the situation just after modifying the Television cable box and cable. I had been knowledgeable that the world wide web Modem needs to be transformed far too, but he did not have it.
Hi All people, I need to Get hold of customer service with reference to modifying a payment arrangement. I needed to know if there is an electronic mail or other way to contact them because I'm Doing work, and most times I attempt to get in touch with and don't get to speak to somebody ahead of I should dangle up.
It is a massive squander of time and only produces a really annoyed customer just before they get to talk to your CSR and now the CSR has to handle an now pressured for their limit customer.